Can I place an order without creating an account?

Yes, you may place an order as a guest without creating an account. However, we recommend creating an account if you’d like to easily view your order history, track returns, and save your shipping and payment details for future purchases.Creating an account is quick and easy—simply visit www.morallygreymargins.com/register and follow the on-screen instructions.

Do you sell gift vouchers?

Yes, we offer digital gift vouchers. Gift vouchers are delivered electronically via email and include a unique redemption code. They’re a perfect option if you’re unsure what to choose for someone special. Gift vouchers are available in denominations of $10, $20, and $50.

How are your products made?

All of our products are thoughtfully designed and made in-house whenever possible.Our Kindle inserts and bookmarks are created using Procreate, Photoshop, and Canva through original illustration, photo manipulation, and our own photography. Each piece is printed, laminated, and precision-cut in-house on your selected media.Our MagSafe grips are produced entirely in-house from design to finish. Designs are sublimated onto acrylic, precision-cut using our xTool F1 laser, and securely adhered using UV resin.Our candles are hand-poured in-house using 100% soy wax, cocosoy blends, or coco apricot wax. Ingredients are carefully measured for safety, and each candle is finished with regulation-compliant safety labeling.Kindle dust plug charms are designed in-house and created using shrink paper. Beaded pens are handmade to order. Some Kindle charms may be temporarily outsourced while we source materials for expanded designs; each listing will clearly state how the item is made.Blind Date With a Kindle orders always include a free Kindle ebook selected from your chosen theme or Kindle Unlimited. We use your Goodreads, Fabled, or Amazon wish lists—or a “surprise me” request—to help select a title you haven’t read. In some cases, we may also gift a Kindle ebook valued under $15.

How long will it take to receive my order?

U.S. orders typically arrive within 3–10 business days, depending on the shipping method selected at checkout. International orders may take up to 14 business days, depending on destination and carrier processing times. If your order has not arrived within the expected timeframe, please contact us and we’ll be happy to check your order status. We recommend reviewing our Shipping Policy for full delivery details.

How to track my order?

Yes. You’ll receive email updates at each stage of your order, from confirmation through dispatch and delivery. Once your order ships, your delivery confirmation email will include a tracking number so you can monitor your shipment online.

Do you ship internationally?

We ship to most regions worldwide. Please refer to our Shipping Policy to confirm availability and delivery options for your specific location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

How much is shipping?

Shipping costs are calculated at checkout based on the shipping address provided. Orders over $60 (before tax) qualify for free shipping.

What payment methods do you accept?

We accept all major payment methods through Shopify Payments, including Visa, Mastercard, American Express, and Discover. We also offer Apple Pay, Google Pay, and Shop Pay for a fast, secure, and seamless checkout experience.

Where is my order confirmation?

Your order confirmation is automatically sent to the email address provided at checkout. If you do not receive it within 24 hours, please check your spam or junk folder.If you’re still unable to locate it, contact us at sales@morallygreymargins.com and we’ll be happy to assist.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

What if I entered the wrong shipping address?

Customers are responsible for ensuring their shipping information is entered correctly at checkout. We are not responsible for orders that are lost, delayed, or misdelivered due to incorrect or incomplete address details provided at the time of purchase. All sales are final on returned product.Please double-check your shipping address before completing checkout to avoid delays or delivery issues.

Can I alter my order?

Once an order has entered processing, it cannot be modified. If you wish to add items or increase quantities, please place a new order through our website.

How do I cancel my order?

Cancellation requests must be submitted within four (4) hours of placing your order. After this timeframe, orders are considered in progress and can no longer be canceled or modified.Because many of our items are made to order or customized, custom orders are final sale and cannot be canceled, returned, or exchanged once placed.All sale items are final sale, including discounted products, promotional items, and orders placed using discount codes. Please review your order details carefully before completing checkout.

Why was my order canceled?

Orders are typically canceled only in limited circumstances, such as inventory availability issues, customer-requested cancellations, or payment verification failures. If your order is canceled due to an issue on our end, we sincerely apologize and will offer an alternative product when available and issue a full refund as quickly as possible.

How do I return items?

Return eligibility varies by item due to the nature of our products. Returns are initiated directly through your customer account. Log in using the email associated with your order, navigate to your order history, and select the item you wish to return. Please review our Refund Policy for full eligibility requirements and instructions.

How long does it take to return an item?

Once a return is approved, items must be shipped back within the timeframe outlined in your return instructions. After the item is received and inspected, eligible returns are processed promptly. Processing times may vary depending on the item and shipping carrier. You’ll receive a confirmation once your return has been reviewed and completed.

Will I receive a refund if my order is returned to you?

Orders returned to us due to incorrect or incomplete shipping information are not eligible for a refund, including packages marked as undeliverable or returned by the carrier. If reshipment is requested, additional shipping fees may apply.

My order has arrived but it’s not as I expected. What can I do?

If your order isn’t what you expected, please review the product description and images provided at the time of purchase. Due to the handmade and small-batch nature of our products, slight variations in color, texture, or finish are normal and are not considered defects.If the item is unused, unopened, and in its original packaging, you may request a return through your account. A 5% restocking fee applies, and return shipping is the responsibility of the customer. Customized or personalized items are final sale.If your item arrived damaged or incorrect, please refer to our Damaged Items FAQ so we can make it right.

What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us promptly. Clear photos of the item, issue, and original packaging are required for review.Items damaged in transit qualify for a replacement, exchange, or store credit, and we’ll cover shipping costs. Store credit may include a 10% discount or free shipping, and damaged items never need to be returned.Customized or personalized items are final sale but will be resolved if damaged or defective. Refunds for shipping-related damage are issued as store credit only.

Can my order be reshipped?

Orders returned to us due to incorrect or incomplete shipping information may be reshipped at the customer’s expense. Any additional shipping fees must be paid before the order is sent again. Please ensure all shipping details are accurate at checkout to avoid delays or extra costs.

How long does it take to receive a refund?

Refunds are typically processed within three (3) business days of receiving your returned item. Please note that your financial institution may require additional time to post the funds back to your account.We kindly ask that you allow up to ten (10) business days from the date the return is mailed before contacting us regarding your refund. You will receive an email notification once your refund has been processed.Damaged item claims are handled separately and may require carrier claim processing

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